Elise Hu http://kalw.org en 1 Million Net Neutrality Comments Filed, But Will They Matter? http://kalw.org/post/1-million-net-neutrality-comments-filed-will-they-matter The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.<p>It's the <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331798176/fcc-extending-net-neutrality-commenting-time-after-site-buckles">biggest public response</a> the FCC has ever gotten on a policy matter in such a short period, and the second most commented-upon FCC issue, period. Mon, 21 Jul 2014 20:54:00 +0000 Elise Hu 46875 at http://kalw.org 1 Million Net Neutrality Comments Filed, But Will They Matter? Better Culture Could Have Prevented Viral Comcast Call http://kalw.org/post/better-culture-could-have-prevented-viral-comcast-call This week, one man's customer service <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">call to Comcast</a> turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.<p>"It was frustrating to listen to. It's almost a PTSD we have with bad customer service," said journalist Emily Yellin. Fri, 18 Jul 2014 07:37:00 +0000 Elise Hu 46754 at http://kalw.org Better Culture Could Have Prevented Viral Comcast Call Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel http://kalw.org/post/dont-fire-comcast-guy-says-caller-who-tried-cancel Ryan Block, whose hilariously tedious <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">customer service experience</a> with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.<p>In a <a href="https://soundcloud.com/ryan-block-10/comcastic-service">phone call that went viral</a> (more than 4 million audio plays and counting), Block tries and nearly fails to cancel his Internet service because Comcast's unnamed customer service rep is frustratingly persis Wed, 16 Jul 2014 18:32:00 +0000 Elise Hu 46671 at http://kalw.org Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel FCC Extending Net Neutrality Commenting Time After Site Buckles http://kalw.org/post/fcc-extending-net-neutrality-commenting-time-after-site-buckles A flood of comments about net neutrality crashed the Federal Communications Commission's commenting site on Tuesday, the original deadline for public comments on the controversial Internet proposal. Tue, 15 Jul 2014 23:31:00 +0000 Elise Hu 46631 at http://kalw.org FCC Extending Net Neutrality Commenting Time After Site Buckles Comcast 'Embarrassed' By The Service Call Making Internet Rounds http://kalw.org/post/comcast-embarrassed-service-call-making-internet-rounds When a customer service call is described as <a href="http://gawker.com/hellish-comcast-call-sets-new-standard-for-shitty-custo-1605200994">"Kafkaesque" and "hellish,"</a> you pretty much know how it's going to go down before even taking a listen. Tue, 15 Jul 2014 15:53:00 +0000 Elise Hu 46599 at http://kalw.org Comcast 'Embarrassed' By The Service Call Making Internet Rounds