CoveredCA http://kalw.org en There's a science behind good hold music, and here's what it sounds like http://kalw.org/post/theres-science-behind-good-hold-music-and-heres-what-it-sounds <p><span style="line-height: 1.5;">This month, the state opened its new health insurance marketplace, called Covered California. It’s a way for people who are uninsured to purchase health insurance plans that meet the requirements of the Affordable Care Act.&nbsp;</span></p><p><span style="line-height: 1.5;">On opening day, Covered California was busy. The website saw almost a million hits, and close to 60,000 people tied up their phone lines.&nbsp; Waits of over 30 minutes were common.</span></p> Thu, 17 Oct 2013 21:22:28 +0000 Julie Caine & Daniel Moore 34558 at http://kalw.org There's a science behind good hold music, and here's what it sounds like Audiograph's Sound of the Week: "Hold, please" http://kalw.org/post/audiographs-sound-week-hold-please <p></p> Fri, 11 Oct 2013 00:50:05 +0000 Julie Caine & Daniel Moore 34311 at http://kalw.org Audiograph's Sound of the Week: "Hold, please"