hold music

There's a science behind good hold music, and here's what it sounds like

Oct 17, 2013
Ashleyanne Krigbaum

This month, the state opened its new health insurance marketplace, called Covered California. It’s a way for people who are uninsured to purchase health insurance plans that meet the requirements of the Affordable Care Act. 

On opening day, Covered California was busy. The website saw almost a million hits, and close to 60,000 people tied up their phone lines.  Waits of over 30 minutes were common.