yelp

5:57pm

Wed April 9, 2014
Transportation

Checking out of Hotel 22

Helen Garcia in Downtown San Jose, where she now has an apartment.
Isabel Angell

While I was reporting “Finding a home on Hotel 22” about the way some homeless use Line 22 in Santa Clara County as a shelter, I looked up the bus line on Yelp. I found a bunch of reviews, mostly from regular riders of the bus. 

People said pretty typical things, like “love those fast aggressive male drivers” and “bus drivers please lower the bus so I can get my bike on the rack easier.”

But the one that caught my eye was from Helen Garcia. She wrote:

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9:27pm

Wed November 14, 2012
City Visions: November 19, 2012

Star Search: Can You Trust Online Reviews?

Caveat empty?

Maybe that hotel has bedbugs. Maybe the competitor's brother-in-law wrote the review. And just maybe that root canal in Freemont was almost pleasurable?

Think you can spot a fake review on Yelp, TripAdvisor, Amazon, or even RateMyProfessors?

We discuss online reviews and their impact on consumers, small businesses -- and the (de)centralizing of information.  Also, who's gaming the system, and how have consumer-generated reviews changed the game?

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